The ROE, in order to protect individual rights, especially in relation to automated processing and with a commitment to transparency towards the User, has established a policy that sets out all such processing activities, the purposes pursued, the legal basis for processing, and the tools available to Users to exercise their rights.

Browsing this website implies full acceptance of the following provisions and terms of use. The use of cookies will be accepted. If you do not agree, please send an email to correo@osteopatas.org

The updated version of this privacy policy is the only one applicable for the duration of use of the website until it is replaced by another version.

The User who provides personal data through this website is informed of its inclusion in the ROE files, which will be duly registered with the Data Protection Agency, or, where required, in the register of data processing activities.

For further information on personal data protection, we invite you to consult the website of the AEPD (Spanish Data Protection Agency): https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

Data collection

Your data are collected by the OWNER of this website.

Personal data refers to any information relating to an identified or identifiable natural person (data subject). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number (DNI, NIF, NIE, passport), or to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity.

The data generally collected include: name and surname, address, email address, telephone number, date of birth, and payment-related data. Other types of data may also be collected, with the User being duly informed.

For what purpose are your personal data processed?

The purpose of processing the personal data collected is primarily to be used by the ROE to manage its relationship with you, provide products and services in accordance with your interests, improve your user experience, and, where applicable, process your requests or orders. A commercial profile may be created based on the information you provide. No automated decision-making will be carried out based on this profile.

The data provided will be retained for as long as the business relationship is maintained, unless deletion is requested by the data subject, or for the number of years required to comply with legal obligations.

They will be recorded in the customer file, and their processing will be included in the processing register maintained by the ROE (before 25 May 2018 they may also have been included in files registered with the Spanish Data Protection Agency (AEPD) or the competent regional authority).

What is the legal basis for processing your data?

The legal basis for processing your personal data is:

– Proper execution or fulfilment of the contract

– The legitimate interest of the ROE

To which recipients will the data be disclosed?

The User’s personal data may occasionally be shared with third parties related to the ROE by contract for the performance of tasks necessary for account management, without requiring user authorisation.

Data may also be disclosed to authorities in cases where the User has engaged in unlawful actions or breached the legal notice.

User data may be shared with other companies within the group, if any, for internal administrative purposes, which may involve data processing.

Personal data may be transferred to a third country or international organisation, in which case the User will be informed of such transfer, including the conditions and recipient.

Where certain data are required to access specific website functionalities, the ROE will indicate this mandatory nature at the time of data collection.

Cookies

When browsing this site, cookies from the ROE website and/or third-party companies may be stored on your computer, tablet or mobile phone. During the first visit, a banner will appear explaining the use of cookies.

Therefore, by continuing to browse, the User will be deemed informed and to have accepted the use of such cookies. The consent given will be valid for a period of thirteen months.

User rights

The User is informed of the possibility to exercise their rights of access, rectification, cancellation and opposition. Each person also has the right to restrict processing of their personal data, the right to erasure, the right to data portability, and the right to object to processing.

The User may lodge a complaint with the AEPD (Spanish Data Protection Agency) or the competent regional authority if they have not obtained a satisfactory response to their rights request.

Unless the User objects by sending an email to the relevant address, their data may be used, where applicable, to send ROE information.

The data provided will be retained for as long as the business relationship is maintained or for the years necessary to comply with legal obligations.

The User is responsible for ensuring that the information provided through this website is accurate, and must keep it updated. The User is responsible for any false or inaccurate information provided and any damages it may cause to the ROE or third parties.

This information will be stored and managed confidentially, applying appropriate security measures to prevent unauthorised access, misuse, alteration, or loss of data.

However, the User should be aware that internet security systems are never entirely secure. When personal data is provided online, it may be collected without consent and processed by unauthorised third parties. The ROE disclaims any responsibility for consequences arising from such actions if the information was voluntarily published by the User.

Rights may be exercised by written request signed and sent to the postal address Aptdo. de correos 4017, 08080 Barcelona, including a copy of the ID card or equivalent document.

Requests may also be sent to the following email address: correo@osteopatas.org

These rights will be addressed within one month, which may be extended by two months depending on the complexity or number of requests received. This is without prejudice to the obligation to retain certain data in accordance with legal requirements and until any potential liabilities arising from processing or contractual relationships have expired.

In addition, and in accordance with data protection regulations, users who request it have the possibility to determine the fate of their data after their death.